Allocated physiotherapy treatment times vary: Initial Consultation- 45 minutes, Standard Consultation – 30 minutes, and Extended Consultation – 45 minutes. Massages can be booked for 30 minutes, 45 minutes or one hour. One hour physiotherapy sessions can be made available (appropriateness should be discussed with your physiotherapist).

All our treatments are one-on-one and take place in private treatment rooms – we never see more than one patient at a time. You do not need a Doctor’s referral to see our physiotherapists and health funds will pay a rebate for part of the cost of your physiotherapy acupuncture or massage therapy consultation.


When you call to make your first appointment, you will be asked to come in 10-15 minutes early in order to fill out the necessary paperwork. When you arrive, you will be met by our friendly reception staff who will guide you through the process and answer any questions you may have. You will then be shown to one of our stylish treatment rooms where your physiotherapist will perform a thorough interview and physical assessment, enabling them to diagnose your condition and its source. Your physiotherapist will then explain your injury to you, discuss the treatment options that will best facilitate a speedy recovery; and your treatment will commence. Throughout the first session, self-management and training (exercise) techniques will be discussed and demonstrated where appropriate. This process is likely to take around 45 minutes. The session may be extended if the physiotherapist decides to apply an electrotherapy modality or heat therapy at the very end. Our reception staff have been trained to safely remove these treatment modalities and will do so at a time determined by the physiotherapist.

Generally loose fitting clothing is ideal. If you have a lower limb complaint, we recommend wearing a pair of shorts and if you have an upper limb, back or neck complaint then singlet top would be ideal. We have practice gowns and shorts available so it is not an issue if you have forgotten to wear the appropriate gear.

We ask all patients to bring along all relevant information in relation to your injury including GP/Specialist referral or letters, XRays, CT scans, MRI scans and ultrasounds (and the reports if you have them).

A Doctor’s referral is welcome but not necessary if you are attending our clinic as a private patient. However, you do require a referral from your doctor if your treatment costs are going to be claimed directly through Workcover or a Compulsory Third Party Insurer. GP referrals are also necessary if you are a Veterans’ Affairs patient or being treated as part of an Enhanced Primary Care plan.

If you are in a Private health Insurance Fund and are covered for Ancillary Cover or “extras’’, then you will be eligible to receive a rebate. Currently there is only limited funding for treatment of chronic conditions via Medicare.
At our clinics we accept electronic payments and use a claiming system called HICAP’s. This system allows you to automatically claim your rebate from your Health Fund immediately following your treatment. All you need is to present your Health Fund Card to one of our receptionists who instantly process your claim. Once this is completed all you are required to do is pay the ‘gap amount’ (the difference between the treatment fee and the rebate you received from the Health Fund). This can be paid with cash, cheque, credit card or EFTPOS.

At Wilston Physiotherapy we bulk bill EPC care plans or chronic disease management plans. An EPC or chronic disease management plan is an initiative to provide patients subsidised/bulk billed healthcare when they have a chronic or terminal condition. These are done at the discretion of the GP as there are certain criteria that you must fulfil to be eligible for a plan. This criteria includes the condition must be chronic – has been or is likely to be over 6 months in duration. There is no setlist of conditions however the plan is designed for patients who require a structured approach, and may need ongoing care from a multidisciplinary team.

If you are eligible you may qualify for up to 5 bulk billed physiotherapy treatments per year. For more information speak to your GP or contact us.

If you have a EPC care plan from your doctor and would like to be Bulk Billed, please let the receptionist know.

Our physiotherapists can issue Sick Leave Certificates as long as the complaint is within our professional realm.
Our physiotherapists are more than happy to stay in contact with others who are involved in your recovery and can do this via phone calls, emails or more formal letters.

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